SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://etobillion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
nice
Everythnig is ok.
Very good quality and luminosity
Works very well and good lighting
Pefect product. Good operating time.
Very good. Super fast delivery 1 week in canada. Ordered a pack of 3
Ok
Excellent lights, the workmanship is good. I bought 5 PCs. All work great!
Very satisfied with the store
It arrived on time, thanks to the store, the product is good
The parcel arrived within three weeks, the box is not much crumpled, but inside it is whole, the flashlight is shining normally, for that kind of money it is a normal choice. I recommend the product and store.
Good alternative. Did try the battery for 10 mins and it had more capacity !
This is a great light for night time safety. The plug over the USB port is a little small so it may not be useful in heavier rain but light splash should be ok. The visor light is nice and bright even on the low setting and covers a wide field.
Send to Mexico fast excellent lamp help. a lot and I like it to be rechargeable, it lights very well
The product is real and I think it should be taken for every individual in the family as described, I like to buy the magnificent light for emergencies very powerful, fully charge and buy it again to add it to my emergency life kit.
High quality product, very strong light. Arrived before the scheduled time. Exceeded my expectations.
Everything went smoothly and successfully. The shipment arrived at a predetermined date. Goods match the description. It works. Not yet proven in practice. I recommend the store and the goods. Thank you
Arrived very fast, it has 5 light positions and motion sensor, you zoom in and out of the hand to turn it on and off, it is battery, it is charged to the current with the mobile cable
Great headlight better then I thought and for the price they are a no brainer
Very good quality
Fantastic product. Will order again soon!
Super packaging, fast shipping, qualitative lamp compared to the price! Works very well! Otherwise super lighting with the precision lamp is super... For the waterproof side is super but it is better not to fall into the water and the closure of the USB on the side is average! Otherwise very good product! Thank you
Came very fast delivery.... Everything works and work well as describe. All well - recommend!
The flashlight is good, best ever used.
Product good quality!!! Very good, work perfectly!!