SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://etobillion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
very nice lamp. super bright in both modes. love the sensor
excellent quality and very quick delivery, worth the price I paid for both the product and delivery. bought 3 in total.
Super lamp conforms to the description super arrived in time
Very good front, holds the load well, very satisfied.
Recommend
Price quality is super.
headlamp is great, just a super box for storage and transportation, came charged, connector with. It came in five.
Cool. Light and compact. Shining norms. Charging Type C
Nice lamp. After receiving, ordered 2 more pieces, for each of the family.
The goods came quickly. Packed well. Recommend store! You can buy and trust all 100%. Everything is done quickly and quickly. The lamp is in good condition, it shines very bright. The light is cold white-Lunar on both sources of the lamp.
Very quickly delivered, satisfied. It shines very bright. I recommend the store. I ordered the headlamp and one wire (charging) with a cigarette lighter. Sent cover, cigarette lighter, plug 220V., lantern for the same price. Super
Great thing! Shines bright, for motorists homemade, just a find for a garage! Boxing is strong, you can charge both on the way and at home. Headband adjust. The headlamp itself is very light, you can say not noticeable! Charge from Type-C lace. The bright sensor works clearly. And on what mode switched to the sensor with that and will work non-contact on/off. Range of visibility CM5, excellent and correctly done. So that they do not react to the walking. But leaves the element of the stem over the one who does something) went on in 3 days! Super! All the goods, and I highly recommend to order! Received fast :)
Headlamp is super, delivery four days by Courier I recommend the store and the goods
Great headlamp. 4 modes: 2 tape modes and 2 side light modes. The side light is directed downward, which is very convenient.
Very happy with the product you sensor it working perfectly. Recommendation comment when you want to use the sensor. First turn on the flashlight you want then press the button that comes out a bar)) as shown in one of the images that way the sensor works. Happy with the purchase greetings
The flashlight is excellent, it shines well, it is executed qualitatively, the delivery came earlier than planned,
Shines bright, it is convenient to work. When you put on your head without a cap, and full brightness-palpably heats your head. So it will also warm in the autumn. When you turn on the "sensor" mode-it works with close passage along the wall. We need to take this into account when working. Thank you.
Good Goods, shines very brightly for the car the most it!
It shines quite brightly, does not pull the head very comfortable, until I can not understand for a long time whether there is enough charging. Provo tpsi came quickly
The lantern of its money costs. Working with him is very comfortable. The only negative... begins to peel off the LED strip.
The goods came quickly .. it shines bright, convenient to use
Product arrived very fast. About 20 days for Brazil. Super packed. Light tape is very strong. The sensor works perfectly and rubberized material very good. Recommend
Comes the parcel, the box is slightly crumpled, the headlight works fine. Foldable, convenient to carry, very bright.
The goods arrived soon and the goods worked normally. Headlights are deformable and very advanced. There is induction mode. Bright and rechargeable, very like