SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful color, as desired. I haven't hung it yet.
Super! Came very quickly!! Brought home! Super quality! The fabric is gorgeous. It's very good. I'm happy with it. I recommend these hammocks!
great hammock. arrived well and on time. thx!
I ordered burgundy, came brightly beet, I really like, two pairs of slings, three slings of different lengths. In the local attachment of the hammock and sling two small carbines, I plan to buy stronger. And it is a little shorter than usual, but for an adult it still fits. Attachment to ceiling no
I order a second hammock, from this store, for joint classes. Delivery and performance quality are excellent. The hammock withstands my weight of 94 kg without strains. Engage comfortably, I recommend.
Good material. Quickly delivered. I recommend
The quality of the hammock is good.
Fast shipping! Quality is good!
Okay.
Quickly arrived, really like.
The goods came to perm for 8 days! Respect the store for speed! Color juicy, quality The material is good, the strength will be checked later.
Great hammock. Parachute fabric. The color is exactly as ordered. Delivered in 8 days, did not even expect. Thanks to the store.
Match the description. Goods not monitored, but came for a week. Give any problems, says that will bring home the agreed delivery, but no delivery, no call, or address delivery point, nor their phone. Arrived on Guess closest item, was there, said it was call me, but the numbers have any missed, weird! But most importantly received! Books for children, they are happy, not peel off it. Pretty strong. Lengthened by rope.
Excellent hammock, very fast delivery!!!! Thank you store!!!
Hammock good, expect less, material thick, sling comfortable
Hammock came in Yaroslavl very quickly, called of delivery after 11 days. Color green, very beautiful! The fabric is thin but durable. Satisfied with the goods, recommend!
Shipping super fast!!! For 9 days in the Russian Federation in Ulyanovsk, the courier brought directly to the address. The product corresponds to the description, only there are no brackets for fastening, only carabiners, from the description it was not quite clear, but it is not critical. Many thanks to the store!!!
Value for money is normal. IN general, impressions were good, its function is performed properly.
Nice bright, green
Гамак пришёл за 18 дней до Перми. В зале занимаюсь на таком же
все как в описании
Perfecto!! Han llegado suuuper rápido!! Ahora viy a comprar más!!!
все отлично
здравствуйте китайские друзья заказ пришёл как положено, все соответствует описанию спасибо вам , желаю вам удачи в ваших делах !
So much cheaper than Amazon, great quality...this is only the swing so you have to buy strap to hang it from somewhere.