SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://etobillion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A good bag, it's the most for training
Great bag! Quality is the norm.
The bag is comfortable and beautiful, the material is thick to the touch, it is worth the money, it is nice, the parcel reached in 3 days, which is also very happy
The parcel arrived on time. The 36 cm shoe compartment straps are separately attached will have to be the test-added first impression is good.
The parcel arrived quickly, the product is good, high quality!
Bag class, in several options, on the shoulder and as a backpack excellent store recommend!
Delivery in a week. Faster than all ordered. Like everything as in the description. It's like a big one, but we'll move out of a small free place.
Came quickly, the seams are stitched perfectly, the locks are working :) in general 5 +
While I liked it, the first impression is strong.
Very good product is of great quality and has enough space to keep things besides the material is very good or ideal to go gym, I recommend this product
Excellent sports bag, for training, for a trip. Many different offices and most important... for shoes. Can be used as a backpack, but carabiners on plastic straps, very flimsy. Definitely not enough for a long time if there will be more heavy luggage. And so very stylish, cute and fit.
A good bag, I like it, the price matches, I recommend
Quality really liked it, it went a little more than a week in Krasnoyarsk. Fully corresponds to the description. Definitely recommend.
Great bag. If much in it not to load-fire. For training, that's it. I came to Moscow in 4 days.
Bag Super! Three-dimensional, but not for heavy things. We feel for this money class!
The bag is sewn neatly, there are no complaints) it's just bombed!!!!!
great bag!! quality is great, more than enough space inside. it is all as in the video of the store. i will buy more for sure.
Swietna. Price however poszla up. Year wczesniej kupilem half off. For dzien20.09.2022 cost 36zl plus wysylka. Doszlo in 10dni
Uncle!! all schvidko came. bag Vogon!!! Maly shaslii;) material thin Ale I think to serve!
The bag is just bombically, I hide all the straps behind the lock, so that the bag was not like a backpack, you can also open the locks to get the straps and the cool That front sits you put things there, too, there are pulling straps, so that when you carry the bag as a backpack, you did not stick out with a big stake and looked like like like Super