SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice backpack. Quality materials.
Quality at its finest. Super happy about this purchase. 6 zippers in total, a lot of compartments.
Good, quality backpack!
Good quality backpack. Delivery was decent.
Roomy.
Excellent quality backpack. Already the second I bought, the first for 5 years of active used has already burned out and slightly rubbed. I recommend to everyone if you buy it from this store
Cool backpack, genuine leather straps, perfect stitching, factory item
Backpack cool. I order the second although the first for three years of operation did not spoil. Material and seams are quality. Thanks to the store.
that’s an amazing backpack, so multifunctional and tough about doing everything, I really recommend to everyone!
Quality is good, it came quickly, my child likes it
Fully consistent with the description, backpack convenient, delivery 10 days
Hello, everybody. The goods came in 24 days. The quality is decent, a little less than expected, otherwise everything suits.
Very good! The backpack is sewn qualitatively. A little too small, and so super.
Very good i liked it very much, it has many pockets, i recommend it, it is good quality
Comrades, let's enjoy this product together. Backpack quality, large, pockets are too much, which is extremely important for me. Of course, there are small jambs, threads everywhere stick out, from the skin crumble pieces, because of which after receiving had to vacuum it. There is a small smell of dampness, but it is easy to fix with washing. Straps, by the way, stitched badly, but it is also easy to fix if the hands grow from the shoulders. For study and simple trips to the street, the backpack will fit. Take it, you will not regret it. In stavropol and at lamode (she similar sites too) did not find anything useful, and they cost 2 times more expensive.
Very nice backpack, arrived in one month mesnos to lima, a much less time than the page appears. Something small i expected, but it's super comfortable, good to fabric and good design. Thank the store for the gift.
Backpack class!!! Everything is in accordance with the description. Looks very good. Leather straps. The seams are all perfect. In general, i recommend interest. Delivery is fast, to ryazan 2 weeks.
Great. 3 weeks.
well the item is good and perfectly nice.
Super item. Backpack is as the description and has many pocket. Shipment fast. Recommend.
Great backpack. Before sah. obl. it was 21 days. Looked small, but inside very roomy
Very good backpack. The market is the same for 1000 rubles. More expensive. Quietly you can shove the laptop. Lots of pockets. Corresponds to the description. Came in for three weeks, all the way tracked. Very satisfied. Thank you to the store.
The product is excellent, very dense, heavy Straps and inserts are very similar to natural skin Very high quality product Nice gift from store
The backpack came to voronezh for two weeks. Quality is satisfied. Inside the outer pockets in places thread and sprinkle material. It's not critical. Cloth is dense. At the same time, the backpack retains its lightness. It is very roomy and has a lot of pockets! Four external and six internal. In the outer side pockets perfectly hold a small thermos and a bottle of water. On the back is an invisible pocket for the phone. It fits samsung galaxy 7. inside very high quality stitched pockets and lining. Especially pleased for a laptop (27 cm). The back and straps are dense and thick. Well keep the load. Thank you for the cute gift)
Overall satisfied, at first glance durable and well sewn