SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wowo, it happened super fast I'm happy. Triple packed so it's a plus. Thanks for the attention. I can't wait to use it. It's not very feminine but it does not matter it will do the job very well. It's for the holidays.
Thank you so much for your fast delivery, it took only 13 days to Saudi Arabia. and the quality as expected.
The parcel came in 36 days, packed well, the quality is also good. There is a cable to paverbankau. Paid 8.60 euros. I recommend the store. Thank you.
Ordered 24, received 29. The courier brought home. Quality at first glance is excellent. Delivery to sochi.
Very fast shipping, thanks store good bag
Everything is fine, good quality bag, fast delivery, track served all the time. Recommend store
Excellent good price i recommend it nice look
good.
Shipping Time: 5/7 ~ 5/20 Fit for: What I included Durable: Nickle four key ㅎ
The bag arrived in kiev for 2 weeks. In appearance-cool, as in the description. Packed in 2 packages for transportation, plus the bag itself was in a separate package. I took mainly to wear different small items and an umbrella. The umbrella itself is massive, but diagonally came normally. Usb included is, has not yet checked. In general, the first impressions of the backpack are very cool. To buy i advise.
Sembrq Ben fqtto. There is a slight odor, but should disappear making take the air at the schoolbag. Inside there is the extension cable to connect the battery. The hole earphones looks well protected.
Ordered 11.05.19, 18.05.19 backpacks delivered by courier home. Everything is as described, stitched neatly, the smell is insignificant.
Excellent backpack. Recommend store Thank you
Thanks very much I liked my bag !!!! nice ,cool and useful !! picture will send later !!!
Mega-fast delivery-for 12 (!) days, courier iml. Quality is good, almost smells unpleasant, otherwise everything is good.
Nice .
Very good. Corresponds to the description. Prompt delivery.
Quality 5 * like the picture. Fast Delivery
Very happy shipping very fast and quality is very good
I'm very satisfied
Prekė kokybiška. Atvažiavo Labai greitai. Viskas OK
Fast Way and size is Fit Day strap length primary or moderate degree use the shamrock.
very good
Delivery to peter five days. track tracking. for this respect and respect. so keep it. i liked the bags cool. i was looking with two large divided pockets. the strap can be crossed both on the left shoulder and on the right. carabiners are plastic. the material does not smell. The size of the most it is not small and not large. and in general, i got the price of norms.
Lovely handbag. She took for trips, so that documents and trifles were always at hand. Zippers are excellent, the seams are neat. Happy. It came quickly. There is a slight smell, but i'm sure it's temporary. I recommend.