SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comfortable durable backpack for everyday use. thank you for such a quick order and delivery, all received. I recommend the great store and product!!!
Good product, excellent quality
I have received just what I have ordered. the quality is good.
The bag is roomy. I recommend
Extremely compliant with the purchase exactly in the description. 100% recommended store!
The bag is cool, in its own way roomy. Under the trifles in the form: passport keys, not a large tablet. I like the product and the store recommend.
Super! Quality is normal, there is a wire for charging. The tablet perfectly sit comfortablely, for my needs the most it!
Super-bag bought as a gift for my husband
Very good bag. Stitched qualitatively, roomy. I recommend.
Very good packing. Good material and very padded. Half zippers. Very good.
Very satisfied with the goods. there was no smell as well as threads
Excellent product, just like the description, has 3 pockets and brings the cable for the connection. I arrive impeccable and before the stipulated date. Perfect for trips and walks. I recommend it!
The bag is wonderful, roomy, the locks are strong, the strap is adjustable. there is no smell, the bag found a purse)))) many thanks to the store))) the order is very satisfied))) i recommend)))
I like the backpack, i can't imagine it was too small but i like it very much. And it's very accessible to wear.
Okey.
I recommend buying tobacco. He arrived with tracking cargo in about a month, and there was a customs charge of 10 pounds. I bought the product for 80 pounds with free shipping. There will be differences in product price from time to time. Pay attention. I like the quality. Do not compare to 60 liras sold in Turkey. Seriously good quality.
A little more than a month was the bag. In general, the quality is satisfied, nothing sticks out, the cord for the power bank works, there was a smell, after 2 days it disappeared. There are 3 pockets, large medium and small, i have in the small came: phone, keys and wallet. In a large almost climbed 2 liter bottle of water. Very roomy bag. For trips just right that everything you need was with you! Can be worn both front and back. For its price-quality justifies itself, you can safely take it!
The backpack is super, comfortable and the quality is excellent. This is my 3 backpack. Thank you, i recommend.
I order 12.05.2019 and received 19.06.2019,good items and its good price.
Everything is fine. Delivery just less than a month
Very fast, from russia. Quality is good, there was no smell.
good!
The bag is beautiful and its quality is excellent. You can wear it on any shoulders by adjusting your catcher, and you can wear it forward or backward. It has 3 main zippers, and inside one is divided in two halves. It has a slot to take out the charger wire to charge the mobile while the power bank is inside, and another slot for the speakers. Good experience and suitable for travel
Long chose a bag, looked through many models, took into account the material of what the bag is made, cut, capacity, multifunctionality. I stopped on this model. Not good. Sewing is neat, roomy, and fit in size. i recommend this store. Sending fast, all the way tracked. success.
I am not satisfied when paying extra shipping fees