SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://etobillion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good, soft gloves.
Good quality gloves, thank you very much.
For those who think to buy or not immediately say buy! Awesome! Quality and have no specific smell!
Shipping fast. Sewing or product finishes are meticulously are well. Camping outdoor use is good.
Cool gloves rocket delivery can be seen the guys know their business.
Got a day before the deadline. Strong, there is Velcro, for stronger Holding, strong, sensor use.
Shipping fast. The quality is visually good. In the spring I will test in the mountains.
Good afternoon, gloves came quickly, well packed :)! My husband liked
The quality of the gloves is just super! Size XL fit a large man's hand. Delivery is unrealistically fast!
Excellent product! Very ergonomic and exactly match the description and reference images
Great! Product as described good value for money I highly recommend.
For information: lining on bones of dense rubber. The quality of the price is quite consistent.
Everything is fine!!! The size approached. Recommend.
Excellent same or better than in photos
Quality at altitude. The seams are very good. Gloves comfortable!
To Moscow in 11 days. The material is good, at first glance quite dense. Velcro reliably fixes, on the palms additionally sewn soft to the touch material, in principle, everything is sewn well and to the place. In summer in such will be hot, all the same, the feeling is more like gloves made of dense leather (but not so Oak, of course). The touch screen reacts, but not very direct responsive, write in them any text with a screen keyboard-such to yourself. Also with them there is a carabiner with a lock against random opening. On the palm of 24 cm, the size approached just, slightly wider the brush and hand in the glove would not fit, probably. For its price, this is quite a wonderful gloves.
Gloves are wonderful!!! There is no smell, pleasant to the touch. Seller good. Brought to the apartment by IML. Took XL on hand 27 girth. They sat tight, but stretch if they sweat a little and sit down on the hand.
Super for autumn will go then add the answer after socks
They look good quality for the price they're worth. The size you indicate and the measurements are correct so, measuring your hand well, there's no problem. I want to use them to ride a bike so, if in a few days if I have to add anything I will. Good price, apparent good quality and arrival in expected time so, pretty fast.
Excellent gloves, bought a size XL, at the first fitting they dressed slightly tight, but after a couple of minutes of wearing, began to sit on hand like poured, the seams are strong, without "fluffy" threads, the sensor of the phone reacts adequately and quickly, took for 1157, for this money, excellent gloves for both motorcycle and airsoft, The movements of the brush do not hesitate, the rubber on the bones is flexible and soft, it's good enough to keep warm, as autumn gloves fit perfectly, delivered in 4 days, completely satisfied with the purchased goods
Got fast, tactical summer gloves, touchpad on the index finger works. On the palm circumference 23 cm. Take xl .. Recommend store
All perfect, they arrived fast, well finished
Very good, all as in the description
Very fast delivery. It looks good, the hand sits comfortably size m.
THE measure was perfect! Like the quality and toast! But with time use, we will see if the Velcro will be loose!