SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://etobillion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Received my order before the scheduled deadlines in Canada, good quantity and good quality. I recommend the store
Product received earlier than expected and as the description.
Cost is good
Respect the description, grip can be improved for small thicknesses. Suitable for the purpose of offering tension support for sheets and camping tents. Robust.
Good composition. For camping. More than you think
Arrive in bundle, match the description, thank you store.
Great, strong clamps! Bought to pull the bottom of the tent (upper awning) for stronger ventilation.
It's shipped quickly. That's solid.
Ok
Thank you.
For my tasks fully fits
The splendor of the rest only experience and good quality
Excellent clamps, tried to hold the awning, keeps it tight, and does not damage the canvas.
It's nice to ask you tight. Shipping is also fast
Everything is great! A little bigger size than expected, but it's even better. Let's see how it will show itself in the summer…
20 normal out of 20
Very fast delivery In accordance with the description To test! Has good quality area
Goods consistent with the description, good quality, fast shipping and delivery, recommended!
They look good, this summer I'll try them
Have just tried them and coupled to paracord as lines they do a good job. Happy with them
10 PCs Tent Clips. Minsk. Packed in a pouch bag. The store sent the parcel on the third day. Arrived without damage. Tracked. Clips are of good quality. I haven't checked it at work yet, but in appearance and touch-normal, thick plastic, strong, large clamps, not small. While I am satisfied with the purchase, the operation will show what they are good for. Recommend
Fast shipping received well without breakage.
Great tent clips! Used to use a bump or pebble in a rope loop. Holds the awning tightly, the teeth are smooth and now the edge will not tear from the strong wind :). Weight for reference 10 PCs = 150 grams.
That's great.
Great thing! The quality is decent. Recommend!