SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://etobillion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is my second pair ordered and while the first pair fit as expected, I bought a second pair one size smaller to wear for a more trim look when I wasn't using them in a utilitarian manner.
Great pair of tactical pants. Looks even better in my hands than it did on the website. So excited AFTER opening and trying on the product. Little bit of stretchy in the waistband helps the fit so much. Great thick material.
I bought these for my husband and he loves them. He had me go back and buy some more.
lots of pocket space and they feel very nice to wear.
I really like these pants. I have purchased a couple pair. They are sturdy, lightweight, and comfortable. They work decently to repel water, as well. The front pockets keeps things from falling out and is one of the reasons I purchased these
Stain resistant, somewhat water resistant. Lots of pockets . Good price range. I"d recommend these to friends . I bought one pair to try, and then more when worked out great.
Ok
Excellent Product
Good quality. The material feels nice to the touch. According to the selected size. Good store
The quality is good. Looks great. For height of 183 and weight 86-Took XL. In general, it is normal. But when squatting a little pulls in the hips from the back and inside. For comfort and freedom-it is better to take a size larger.
Product good came all right, she protects the cold, came right size, only the waist was loose, I wear 36 order size S
Thank you dear store, Seller very helpful and friendly. Is very well, 100% recommended, with taste 10 ☆. Make more purchases.
My height is 186 cm. Weight 70 kg. Waist length 90 cm. Took L size. Came up well.
The pants are perfect and very pretty. Well made seams and sturdy fabric. I ordered a larger size, as I thought it would be small; however, it came even bigger! But, just take it to the seamstress to align it with my waist and everything will be fine! I highly recommend the store!
Delivery three weeks. Pants are quite normal. Of course, I had to hem in the belt, everything else suits. I recommend the store and his goods. All the best!
178 height, 60 weight, M is the most it is, free and at ease! Good product.
These pants are amazing. I originally bought them to work on the farm in but ended up wearing them to work because they were so comfortable.
Perfect! Comfortable. Size XL corresponds to a small 42 EU. Thin, lightweight, perfect for summer. Received in 2 weeks. See purpose if solid. Attention the zipper is probably point low, to handle with gentleness if one wants it hard
It looks good echo. Only they haven't used it yet and I won't see how it was on the first purchase either.
Very cool goods! And then you know, if you put it down, then they write-the goods are not available, they already release it! We need to take the parties! Seller-well done! Very decent and responsible person! Communicates on correspondence well and adequately! To the buyer refers with understanding! Many Newans personally adjust and advise the buyer! He has quality goods, he personally checks them for quality before sending to the buyer! Transport packing is good! In general-well done! Buy from him boldly!