SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice backpack, to work the most it is, everything can be laid out by pockets and departments, I recommend the product and the store.
Very good backpack for the price you have. It looks good quality and with pockets and spaces all over the place. 100% recommended.
the bag came in pretty quick. Quality better than the price.
Thanks, Come very fast
Everything came in intact. Backpack liked for cycling walks the store and shop recommend
In general, everything is fine
The goods are super, above all praise. The store is super. I recommend.
Perfectly! Beautifully! Clearly! Thank you very much! Pleasantly surprised by the quality of the product! Recommend!!!
All OK.
Very pretty I love I am happy with the purchase looks good quality and I certainly recommend it I will come back for more purchases
The view is not big, but when you start to fill it is quite roomy. I recommend.
A good backpack, a marriage for work in the parking lot. arrived in 16 days in the dnipro, the track was tracked, i will test, the store recommend-deservedly 55555 +++
Looks at 15 liters, when not loaded (as in the photo), if necessary stretched about 25 liters. The design is wonderful, many compartments, if desired, most ties can be removed. The straps and the back are soft and in theory should breathe. the fittings without postmark, it seems to be good, but will flow. Good backpack and in light hiking, and on the street, and on a trip.
Good backpack. I can fit a a 15 inch laptop inside it easily. The only issue is the strap buckles are made of a fragile plastic. I broke one in the first 5 minutes of adjusting. Luckily it's one that I won't be using. I still recommend this for it's price. It also has an extra hidden area close to your back that can only be accessed by taking of the backpack (see last picture). Good for storing your wallet when in public transportation.
Many pockets and very compact, if you already had to carry the bottle would be perfect
As shown in images and quickly shipping.
I thought if i did not like it, i'll give the tribe. In the 3rd class of notebooks to wear the most that. No shit. He will. Put 2 dumbbells of 5 kg + one 7 kg. + 7 radios. Jumped, normally holds, not much on the back. Many suspension points for dopov. Lots of compartments and pockets. Regulations are also the sea, you can adjust for everyone. On the back is made a mesh, in theory should breathe. For 629r. It's just a gift.
Delivery to minsk 2,5 weeks. In appearance quality, at the expense of 25l. I do not know, there is nothing to check, but i think if you summarize all the compartments, it is possible to pull on the declared figure. How long will it last, time will show. Seller thanks and good luck!!!
Attention that handles not see well tied. Is necessary adjust and put in Sotio right.
Despite not a large volume, the thing is just very good. Reliable, convenient, practical. Everyone in the family bought such, children in school, themselves for everyday use. For schoolchildren it is good that the locks do not diverge like beautiful children's. Real reliable thing!!!
Super fast delivery, product very good for the price
Product was of good quality; shipping was fast ; Number one Seller; WILL BUY FROM AGAIN
Took a while but good product
Everything is fine, but it was necessary to take more...
Externally corresponds but inside as it is