SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are fine and correspond to the description. delivery was fast.
I will try it out on a campaign-and I will write objectively
I haven't tried it yet. Looks convenient
All OK recommend this store Fast happened
As described, great and is the third I bought
They look good just need to try.
I really want to try it. Everything ok
Excellent!
It pleases. Good luck.
Good product and not expensive called recommend to buy
Excellent!!!
It has arrived very fast, in 12 days to Spain. Well protected, good quality, I definitely recommend both the product and the store. ⭐️⭐️⭐️⭐️⭐️
I came quickly. I thought it was thicker. Rings then can be used for keys)))
It came well packed and in excellent condition, now I'm going to try it when I get out in the field.
Excellent service and looks quality the product
The store sent the next day after the order, but the delivery of pipe-80 days to Moscow. I order such files not for the first time, saw well, but not for long. Usually enough for 20-30 bitches thick with a finger, then the thinnest winding is rubbed/torn.
Haven't tried in the summer now
What you need
This is what I received. It’s possible to campaign and homework also. Wood and trees able to cut. But both rings has to be cover by something. Otherwise it will painful for the fingers. Need to oil or grease the cutting area for soft cut. If not it will block in the cutting item. Anyway good for this price and customer service also good. Thanks.
Hope will serve
⭐ Item as described and pictured ✔ Fast shipping ✔ Recommended store ☛ Thank you!
Excellent saw just right for camping!
Good product
100% recommended
I ordered a couple of pieces. In appearance, everything is fine.