SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super quality and sends super fast... Thank You
All is great.
ok
I order a second time. It's okay.
good
Come Out well-made and discreetly finish. In line with the description.
Very sharpener Hook. The Workmanship is also TOP.
Nice
It came quickly. Corresponds to the description.
Cheap price in service with metal bar drives up one more put the four elements. Top!
Appearance corresponds to the description. On the catch of xs, you need to try.
Seller at the top, fast delivery, perfect transaction, I recommend 100%
The product is satisfied)) it was 1,5 months) took especially for perch) the store recommend
Fast delivery is all fine. Replaced the tee with a double added luminous bead bought on aliexpress
the spinner is excellent.now must try them on river.i recommend the store!
Really interesting lure. Easy swimmer. Have to order second color.
The goods received 24.06.2019 thank you very much to the store for the quality of the goods and attentive attitude to customers.
The track is good, i think that i recommend good
Bomb spinner! Catch in the photo, everything on it! delivery long with sold did not communicate!
Come quickly! Look funny! But i thought that there would be a little more!)) i'll catch up with the tip.
Thanks to the store for the gifts, glitter and nippers.
As stated in description Hooks better than 10 bucks spinner that I bought from original fishing store. This spinner really works!!
Interesting bait. A detailed review will be on youtube channel "available fishing"
Delivery of a month and a half to mordovia, the postman threw in the mailbox. Such tadpoles funny small) tees sharp good, weight almost matches. Let's see how the water will show itself, then sign off. Seller respect, track was not tracked.
Delivery is very fast, three weeks. Glitter that i love, hooks are sharp, definitely catch! The product is good, i recommend! For this order received back (cashback) 3,59 rubles, and this is 6,0% discounts. Plus to the lowest price-a very pleasant result! Returned already 251.45 $!!! Scan qr code, go in and register. Apply the promotional code and increase the cache percentage. Many shops, including russian ones. Payments from 200 rubles. Pay in 5 minutes after the order payment! Why am i writing this? Because if you register by clicking on my link, i will receive a bonus without affecting the percentage of payments you have! Scan qr code and learn how to get double cashback!