SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is clear!! Coil-class, brake instant, not a millimetre back does not give. Like metal. In short, you can buy it!
Supercoil, bought and will take for feeder and spinning for 4000 (12 + 1)
Delivery to France fast. came well packed. I ordered for my husband. Quality at altitude. The husband rejoice. The store is sociable. I recommend everyone to buy.❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Cool reel for good money. No regrets for perch and chubs as gold :)
Excellent reward.
The coil is very good quality. Came very quickly. Recommend store and product
It came very quickly, the quality is satisfied. I recommend the store. Thanks for the promptness!!!
The coil came on time and in the quality. if the work shows itself positively, I will order more. products recommend.
The store is well done!!! Delivery super fast, excellent!!! thanks store!!!
Delivery fast. Look and feel, decent
Everything is fine. packed perfectly. it came quickly
Coil super, assembled well, no backlash, handle under the left and right hand
the handle hangs in the fold, but it can be replaced by conventional
The coil came, :) everything is fine. Purchase satisfied. We're going to test.
Everything's fine. The number of bearings did not check. Turns well, smoothly. Delivery is fast. The box is ideal.
Good coil. The move is light, there are no backlash. For a light fishing rod slightly heavy. The store is well done, works clearly
Excellent coil. Tested on the pond. took 2000 for ultralight. Smooth running, not lyuftit. It seems that there are bearings there-it weighs more than expected. Surprisingly fast delivery, bc novgorod less than 2 weeks
Looks very reliable, good quality materials, over fast delivery by courier
Shipping from rf 5 days, super quality, good budget coil, store recommend
The box is wrinkled, but the purchase is intact. Redone easily under the right and left hands. Norms.
Perfect weighs a little but very well baled i recommend the super satisfied store without testing it to see q such
Great! Delivery is fast. Did not disassemble, but on the lake already checked: turns well, winks, unwinds. The handle is moved under the right hand. For this price to take unequivocally!
Order and delivery over quickly. Formed in two days and delivered by courier personally in hand. Packing is good, durable. Check the case, and on the first impression, only high scores. The store for the goods and the attitude to the recipient of 5 stars. I recommend.
Perfektní hned obednavam další. Mohu všem doporučit.
Very good reel, very soft in its handling and i arrive very fast