SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://etobillion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Packed very well, to break in such a package is almost not real. The appearance of the description corresponds. USB Type-C charging connector. Came charged, the brightness of the light is adjustable. Works well.
Lamp is made of a comfortable plastic. The light you can with a knob dimming. The Package came very well padded in the specified time. Included cable, charge.
The business is honest
All good. Uncle!
Came in relatively fast. Packed well in several bags. The appearance corresponds to the description. True, it's all made of plastic, but the plastic is pleasant to the touch, only the hook is metal. Pleases that the connector for charging USB Type-C. Shines well, more for comfort and decor. Although you can also take with you to the forest, to create a romantic environment. As an addition to the fire. The light is not annoying, pleasant to the eyes, but I expected a little softer light. Apparently the LED can not give the effect as in the incandescent bulb .. To buy I can recommend.
is too bad that your item is not in a box
To function well. 2600mAh, only last 4 hours in good condition bright full.
Packed wrap in bubble without box
Store thanks. Cheap good products quickly and well received.
Excellent Product, light, great size, very good to take a camp. Lighting LED is perfect! Super recommend the product.
Packaging may be different, think more shipping quickly arrived four key
very beautiful i like it
Such a beautiful lantern, we bring it with us when we go camping at night!
Good quality, convenient and bright at night. recommend
I hang him in my yard and it's a very nice light.
Gosh, it's so pretty!
The price is very high, the texture of the product is very good, the light is warm, the light is very soft and not dazzling.
My kids love it so much! Take it with you when you go out! The quality of the product is super good and I will recommend it to my friends.
It's really great. This lamp is really retro and beautiful. From the moment I got it, I couldn't put it down and I can't forget it for a long time. The night light I've been longing for has finally arrived. If you go out to camp and play in the future, you don't have to worry about being out of sight!
The brightness of the lights can be adjusted, and the atmosphere is very good! Type-C interface charging, very good workmanship, a must for camping!