SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very comfortable.
Cool.
Recommend
I just receive them and they are very nice and soft and according to the requested number
Lightweight, comfortable, high quality. The color is slightly different, rather not pink, but pink-purple. Size, 37.5 (almost 38), fits perfectly. Thank the store for the good, quality product
Haven’t used yet
The quality is strong.
Cool
Very good the product.
Great waterproof shoe
The sole is not thin, the size is the same
It's light and water well, and it's 230, but 36 is just right. The delivery was fast.
Speed of shipping. Product quality at an unsurpassed price. I recommend the store and the store.
Size one in one. Fit perfectly. Very comfortable. In the water did not check.
The order arrived in 15 days. The shoes are good. I recommend the store.
I haven't waited it seems to be good
Delivery is fast!!!! After placing the order, I wanted to change a color, contacted the store, and the seller changed the color I wanted. The recommended seller, whose shoes are of good quality, is looking forward to wearing them to the seaside!!!
Come quickly! In dry form right on the leg-size in size. For swimming, it is better to take smaller size.
Excellent bathing sneakers. At my size 45 came up perfectly. Store thanks, delivery is fast. I recommend.
In color, I really like the shoes. I did not guess a little with the size, at its 25,5 cm bought size 8, it was necessary to take a smaller size, I think it would be perfect.
I ordered 7.5 on the package written size 40. Came in time, as it was written (the delivery time is met). There is no issue, the order is satisfied.
Everything perfect arrived fast I recommend ordering two sizes more than your size
Excellent shoes. Super comfortable and cute. Recommend to everyone. My number in Brazil: #40 and I bought the store Number in table 8,5 and was right. If this information help.
Great product
Good quality I ordered size 36, it suits me