SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good store! Shipping fast! Thanks a lot!
Looks like good material is the same as in the photo and comes with two sets of rubber rings. Shipping has been fast I'm satisfied with the purchase
to be good, the support and the league are very good
The draw length is 31 inches (78.74cm). The grip is painted plastic. the arm brace is metal. needs a glove or padding because the handle digs into my palm. shoots accurately, tho. packs a wallop!
Purchased item is good.
Fast shipping
very strong material. good aim.. great for fun times
acceptable. thanks
Relatively fast delivery, the product is exactly as offered
the goods arrived quickly, all ok I recommend
Товар не пришел открыли спор вернули деньги
Shipping to Chile in 3 weeks, it comes with a replacement of rubber rings and is appreciated in good quality for the price.
Towar jak najbardziej w porządku zgodny z opisem. stosunek jakości do ceny bardzo dobry polecam jak ktoś lubi strzelać .
The product is great, exactly as Described the announcement! And the delivery excellent!
I did not communicate with the store. The goods arrived earlier. They wrote that on the border will make problems, no problems. The Slingshot is not iron, for their money costs.
Fast shipping, perfect item. I advise. Thank you for everything
Very good product. Recommended
I recommend! Rubber bands are fine but have great strength. Really very powerful. You have to have a lot of strength to drive it, it can be adapted to each by putting or removing rubber bands.
Super pitcher I did not expect this quality. The elastics we look weak but I stretched and they seem to be very resistant in the end. The compass and what to do (pretty) it does not work but I remain very satisfied with my purchase. The article arrived in time and well packaged so RAS.
Arrived quickly and very well packed. The Sling shot is very nice and powerful as described. Easy assembly and there is another set of strings. Good greep on your hand and you can apply all sort of ammo. Thank you store.
Looks sturdy and works very well. The store was very responsive to my queries.
GREAT ITEM
Excellent slingshot! immediately recalls childhood! you can remake and under darts for fishermen! fast delivery I advise the product and the store!!!
Slingshot cool delivered fast thanks to the store
This is a very nice slingshot! Super fast delivery! Very well packed! Excellent quality! The really BEST store! The highest recommendations for everybody!