SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://etobillion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's three pieces of handle, about 20cms long, features blade heartbreaker, knife, and a kind of lighter that I don't know how to use, light and looks like resistance
simply excellent good product fast shipping
Ok perfect
Perfect!!!
Thank you, excellent goods, easy transaction, excellent packing, ship fast, recommended. The goods as described
Looks good and solid.
The size of the blade is small. Looks pretty strong, heavy.
The product is very surprised, the blade is sharp, the product is made qualitatively,
very good, thanks
Good quality and great service from store, no regrets. Thank you store!
The product came quickly, recommend the store. All in the kit corresponds to the description.
Excellent shovel heavy and sharp from two sides. The spirit is enough to use as a sapper blade. Three can be digging.
Complete, respectively description and photo/pictures. the shovel is really heavy, but for the car will go. and the store is generally well done, he answered all the questions and decided instantly.
Very good quality and very good finish.
Fastest delivery for my online purchase experience
Excellent shovel, just the best that I held in my hands from folding, as I saw from a friend so immediately understood she-my fate, and immediately came to the site to order... Very comfortable, in a case, with a bunch of nozzles, everything is thought out... Just not words how cool... The only thing that is heavy, but it's even good
Good shovel
Good
The shovel itself is good, the walls of the pipe and the shovel itself are thick. Well adjusted, clearly going. Happy. Bought in the car, just in case-will climb into the spare wheel.
Fast delivery
The product is excellent! All shovel elements are made at a high level. Delivery is fast. The order came without fire, the issue is solved with the store in the form of a refund of part of the funds. Apology accepted. Seller recommend.
Fire did not send out, even after the reminder during the filing of the order. Promised not to forget, but not sent. From lyuberets to kaliningrad a month was sent, and on the road the order was two days. Our guys can't trust even the shipment of lopat. Completeness does not check or intentionally allow the loss of fire. I see many people complain about it. I ask chinese comrades to deal with this problem. Get in order!
Ordered with delivery from russia, delivered very quickly, three days after the order to kolomna mo.
Hello friends! The store is cool, immediately responds to sms! The product is just super, the quality is 5 plus! The goods went almost 1 month, but for the sake of such a product you can wait, showed friends, had to order them too! Good seller! 1) process the goods quickly! 2) send within 24 hours! 3) the seller is sociable! 4) prices are low! 5) quality goods! 6) gives discounts! 7) i recommend to buy! The only drawback, at customs pulled fire, And the rest of the product is super!!!
Shovel norms, only here the store did not put the knife, and still the cover torn sent, everything in the photo can be seen, the dispute opened on part of the money, the seller did not return ....