Outdoor Stainless Steel Tableware
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Very good quality
all is good but knife looks like not very sturdy. 4+ for all
A good set, who is interested in weight, took a photo. The knife is sharpened well, this is even a minus you can cut off.
Interesting hiking kit, although, rather, road, somewhere on the train, will be the most it.
Good product
All very compact in the folded form. Handbag with handle, closed with velcro. Devices at first glance are strong. The knife is not very sharp, but for bread just right. Track tracked.
Fast delivery, quality is excellent :)
Got a set quickly enough, literally a couple of weeks. The parcel was tracked, it's a big plus, because recently everything goes very long and disappears. Set as a road version liked, everything is compact, in the case, the size in the folded form is about 10 cm. The fork performs its functionality, the knife can not tell how sharp, but the spoon is certainly not for liquid food. Second dishes, sugar in tea mix is suitable, as it is flat, there is practically no deepening. And so very good set. Seller definitely recommend, the product too. Took
The order was issued 23.02, the goods came to the post office 18.03. Received 20.03. I live in m.o. Track tracking. The product corresponds to the description, the quality of the product i liked. Seller recommend.
In nizhny novgorod the parcel came for a month, its money is exactly worth it.
The parcel reached saratov for a month, the track was tracked, i liked everything well, i recommend the store, i will take more.
The goods were delivered to ukraine for 14 days. Packed securely. The tube was tracked to the post office. The set is really made of stainless steel, compact and convenient. For a tourist a great tool. Seller and shop recommend. Thank you.
The goods are good, the store sent the order quickly, reached less than a month.
Ok, a set in a cheholchik, but for such a set is expensive. Took for 138 rubles. Rubles for 100 pulls. Shipping fast
Everything corresponds to the description of the store thanks
Everything is fine except delivery, a very long time went sending.
Convenient camping set of cutlery. Compact, convenient. The knife needs sharpening.
Super. Delivery two weeks to siberia, the track was not tracked. For 148 rubles this is a direct gift to the business traveler. Or a traveler. The metal is not flimsy, it looks like stainless steel. Spoon of normal size. In the photo specially compared to my usual. The blade of the knife is still narrow, but it is sharpened well, sausage cuts... The fork is also of the usual size, minus that the point ends, it is necessary to smooth out the incision. It came in cheholchik simple, but it is. Very satisfied. I will carry in a bag and in public eateries already have my clean appliances.
The set is excellent. For a hike the most that is necessary. Light, compact. Folding into a small cover with velcro, nothing will fall out and will not be lost! Much more convenient to eat these devices than disposable plastic forks-spoons. The goods came quickly. Well packed. Track tracked. Seller respect. Product and store recommend!
Devices liked, the parcel went to kazakhstan less than a month. Seller recommend.
Product beautiful looks like a little inches quality I did not have the opportunity to try it is worth the money
To the arkhangelsk region for 16 days. Everything matches. With the kind of norms., as will be in use unknown. With the store did not communicate.
Ordered for the second time. The hike is just right. To me for the bag. Thank the store.
Reliable store. I am. The product can get nice safely.
I consider for this money the set is good and the appliances are not small, only the spoon is not very deep