SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super practical
Fast delivery
Nice delivery in time of a product thanks.
For this price a great product!
The shower came, in appearance normal, in the case has not yet checked.
The product is durable. Everything got in good condition. Thank you for the delivery. They haven't checked yet.
Delivery is fast. In general, a good package
Everything corresponds to the description. I haven't tried the case yet.
Everything is exactly as in the description. For this price is quite a comfortable shower for hiking.
The order came in normal time, packed well, the goods are in good condition, have not tried it yet. Recommend store!
Super fast delivery: to minsk for two weeks from the moment of payment. In my practice, this is a record. Order with track code. In two weeks more than a dozen messages in tracking. The store reported payment, dispatch, etc. The bag itself is normal in appearance, has not used it yet. (The previous one from another seller worked for 10 years, broke. I hope that this one will not fail.) As usual, stinks with chinese plastic. In general, while satisfied, i recommend.
Good and fast.
Comfortable shower, does not take up much space, the water is enough even to just kite a little, the water heats up quickly, it's interesting how much rubber
Precise description. The faucet seems to be one of the most fragile elements. I will know more after use. See you soon.
!!!!!!!!!!!!!!!!!!!
Well, but you have to tighten very very strong otherwise leaks and the faucet leaks a little permanently, otherwise good
As picture shipping fast. great store. thanks store
Good. quality goods. delivery is fast.
Owo
came in two weeks, smells like new plastic, everything is here, packaging was on point and communication with store was stellar 10/10 will order again.
Came to peter quickly. Looks quite high quality. In the case did not use. I use in hiking in the crimea.
Uncle!
Quickly arrived
Made qualitatively, soon we will go on vacation to check!
The product corresponds to the description. Surprisingly quickly for 10-14 days came to the post office)