SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods reached the primorsky territory for 8 days. Unexpectedly!!! Everything is super, the husband is happy with the goods). Seller recommend.
A good case is perfect for a 5 inch smartphone. Sewn well from dense fabric
Everything is fine! Samsung s7 comes in with a margin, but does not hang out.
Meizu m 6 note, suitable
Okey
the service is very professional. I felt very happy, when I realized the supplier gave me a beautiful gift for my substantial order, thank you for your beautiful gift, Kind Regards Roy Warwick from Wildlife Canvas
It came perfectly. Very convenient
Before samara the parcel reached 20 days. the bag corresponds to the description. there is a smell, i think it will fade. freely included phone 5,5 inches in a massive case. i recommend buying.
It went a little less than a month, the packaging so-so, ordered the smallest size and came up with some big my huawei p10 pro as a pencil in a glass, like a good thing but for me useless, be careful with the size.
I enter a samsung j7 as if nothing, good material quality, i will keep buying. Thanks for the gift.
Cover went month phone i have doogee diagonal 5/5 came up at the time to wear on the belt the most nishtyak :)
Delivery to ukraine 14 days. The cover is excellent! My ulefone armor6 freezes without problems and sits in it not too tight, just right! I took for carrying the phone on the waist belt of the backpack, since there is no regular pocket, and such sizes do not happen)) purchase is satisfied, thank you store, i recommend! All good shopping!
The cover is good for your money. My lenovo k52e78 in the case climbs perfectly!
Perfect store. Sent immediately, answered the question immediately, delivery 2 weeks. And the product fully corresponds to the description and size and color. Everyone would work like that! Thank you, friend!
The first time is such a stink. Really smelly, you need to weathered. Otherwise everything is ok. 209,49 rub. You can take it.
Fast shipping. Arrived in perfect condition . Thanks to the store
very good!! quick delivery!!! thanks gift!!!!
Delivery is very fast. the bag is good quality. thanks.
Everything is fine!!! Fast and high quality!!! I recommend the store and the goods!!
I received the product very well because it was delivered quickly and well.
The bag is excellent, took for hiking and fishing. Sewn qualitatively, inner lining velvet, very roomy. Poverbank 20000 ma/h entered easily. Straps on the buttons, fastened securely.
Very good product useful well write LL
good
All super class case excellent very like i will recommend to all friends 8 + iphone well in it felt and mi note fourth also thanks store sent quickly nothing bach and i received the first time such feeling thank you
Excellent case, very convenient i'm happy, phone included lehko took for xiaomi redmi 5 plus in the photo phone xiaomi 6 pro