SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, good.
Beautiful, small, compact, good view. I had bigger model expected, but it amazes me how well in the hand hold.
Binoculars are small. Really play well, but do not expect more from it.
Excellent product. Wide range
Small binoculars, but increases well :)
I got the binoculars. Description corresponds. It's good. Includes a cover and a cloth for wiping lenses.
The product came quite quickly, the quality is good, I recommend the store!
Well packed arrived, easy to set up, and the image is just very good. Beautiful, small and with the 30/60 pulls.
Good quality. Increases norms for this size.
Excellent!! Very good quality!! Recommend!!!
product received successfully. now I have not open the package
Hello! Was just packed in an envelope. Everything is whole, even a box. I just fit to determine the visual direction, the size-fits on the palm of my hand.
SUPER! WILL BUY ANOTHER SOON
All right and fast
Very fast delivery, good product
I bought these for a friend's little boy and he's going to love them and they're really quite good even for an adult. I can see these would be good for live shows and concerts as well as bird watching and animal watching. Heck for this price I might get myself a pair! they arrived before the due date and thank you to the store for selling quality products for a good price.
nice durable quality. wonderful, my son loves them, fast delivery too! thank-you
binoculars came to the post track is tracked
It counts well according to the price. Glad.
Great price-quality ratio. They're pretty good and for what I wanted I'm doing great. I was surprised at the quality of the materials. If you don't need semi-professional quality these binoculars are great for what they're worth, they also have a small size so they fit anywhere.