SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received my order in such a short time... Thank you...
Sent in time. Quality is quite decent.
Got on time, recommend.
Thank you very much, I am very satisfied very high-quality product you've made me very happy. Once again thank you very much store, quick shipping goods to the Czech Republic, rating *** **
Gorgeous super service supercargo. This product arrived in a very short time.
Excellent material, same as description. Very happy
Very high-quality pouch, all sizes correspond to the indicated, looks very reliable, the threads do not stick out, I recommend
Arrived fast! Excellent quality!
Very fast delivery. Same as described. Perfect quality.
Well-rounded handbag. The quality is excellent. Store well done
Good quality bag. The seams are even, the threads do not stick out, the fabric is strong
Handbag is wonderful, compact comfortable. Thank you, i recommend ordering.
Handbags of the same season on the belt i cinnamon in the same season.
EXACTLY!!!
I will write verses: the store is well done and in dudu dudin! Everything is super!
Two weeks to krasnodar, the quality is good, comfortable thing. Seller recommend.
Very quickly sent valuable most adequate take 5 +++++++++
A good pouch, quite roomy, quite acceptable quality. Cling securely with a molle to backpacks/bags or to the waist belt. Can serve as a container of causes for weip, by the way.
Handbag is excellent, for phone 6-inch screen is suitable
Great pouch! The description fully corresponds!
Everything's fine. Super quality, delivery about a month. Everything is well stitched, threads do not stick out anywhere. I recommend.
Awesome bag...will purchase more...
Very good and quality thing, functional, roomy, two compartments. Good and quality seams, reliable fittings, easy and smooth running of lightning. With store did not communicate, delivery 15 days, track tracked.
very good
Very high quality bag. I reached kazan in a couple of weeks. The material is dense! Stitched durable with strong threads. I'm sure he won't. Thank You