SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product
Just a great thing to nature is the most then the delivery is fast. Recommend store
Fast shipping. Fully corresponds to the description. Quality is good. It is convenient that you can use different batteries. Plus also as a power bank
Fast delivery
Good stuff! Light very strong! Batteries are good!
Corresponds to the photo from the site. The store is sociable. Delivery fast. Quality is good. I recommend who needs it. Convenient.
According to the description, packed in a cardboard box and package, the lamp without damage Shining bright. Purchase satisfied
Very useful work. This lamp will including rechargeable batteries but there can also 3 AA size batteries in should this be needed. Further sitting their different light modes on and you can charge with the included short micro USB cable on, for example, your computer. The delivery time was short. Very satisfied with the product and the store.
OK good store fast delivery according to the order
All perfect Good product, fast shipment, thank you.
Very bright and the shipping is not living with it late Oh the female
Product same as description, I expected that were more bright!
The product arrived very fast. Very good and practical product. I ordered it with a rechargeable battery. I like it very much. I definitely recommend it.
The store is excellent. Truth sent not the one that ordered, but the dispute was decided and everything is fine.
Eco-friendly store. Bright and terrific
It took a little while to get there but it's worth it. Very good product for the price. Easy to transport, load, etc. Same as in description. I ordered it with 2 18650 batteries.
Everything is good. Commodity відповідає заявленій ціні, якість задовільна.
The lantern arrived intact in four weeks. Packed was good. I checked everything, tested it-it works fine. How long will the time work. The lantern is happy with me. There will be nuances to complement the review. Seller thanks and diversity in this group of goods more!
Cool lantern, i had to attack pyatak, did not deliver 18650 batteries.
The body is plastic all, shines well. Let's see how long it takes
Apparently good quality product and lots of light, charging phone with fast charging
Excellent store! Product quality, fast delivery and well packed. I Am very happy!!!
Everything is fine! The parcel came quickly, delivered to the door by courier! It came whole and not harmful packed normally visible in the photo! The store sociable responds and sends quickly! Recommend!!! Now about the spotlight: he impressed me and surprised me! Light, small dimensions, a lot of funky and very powerful! As they say small yes udal)))) i ordered without batteries and with round matrices! Only came with square, well for me it's not critical the main thing works! 4 modes (1-side lamp, 2-matrix on max, 3-matrix on min, 4-stroboscope.) can be used as a portable flashlight and stationary spotlight or hang! Handle with a brush and fixed in 7 positions! There is a poverbank function to charge the phone, there is also a charge indication! In general, i am delighted with the very convenient and necessary thing both in everyday life and in nature in general will be useful everywhere! Take boldly quality at altitude and the seller garlic! Recommend!!!
Ordered in early february, 28.02 parcel was in moscow and sent to sdec, 2.03 was in stavropol. 18.03 brought the courier to ipatovo) the box saw a lot, crumpled. inside everything is whole, put on charging. batteries ordered from another store. later i will add a review...
Everything works except powerbank. The phone does not charge, but i do not need it! Banks took elsewhere!