SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very nice thank you
Cool! Super small! Good quality. You can buy it.
Thank you! :)
Cute and cool mini-knife, not particularly sharp
they were satisfied
Packed in a bag. Made well, but not sharpened. Cute. I like it very much that I ordered 3 PCs. I recommend the store. Thank you very much. Good sales.
how cute is it :). Sharp, but not on the end, well done.
Very cool good
The knife came, very high quality and cool! But not particularly sharpened, it does not affect the cutting properties, and so it's great!
Cool
Class. almost lost
Selman sent the wrong knives but in the course of the day acknowledged the error and returned half the cost
Very cool trinket! The thickness of the metal is very large for similar sizes, so the product will not chase. It is clear that this is not Damascus steel, but I like the pattern. It is not clear what kind of metal, but from nahphil it does not sound soft, so I think, it makes sense to sharpen, but it's not a fact that sharpening will last long, by the way from the box it can quite cut, though with office paper for weight copes with great difficulty, but the remaining parcels opened them without any problems. In the rest made qualitatively, no defects were found. Does not look and is not felt by a raw product that will have to be finished.
Cool brodilki and sharp and Belgium mail atstoy waited two months while they arrive in Lithuania
Very nice, I arrived on November 4 and said November 9-19, equal to that of the image, when I arrived I already had edge
Ideal for collection, it has a mini hole to insert a rope to carry it as a keychain
Very cool and cut like a devil, fast shipping i will reorder store recommended in full Thanks
super petit couteau très belle finition et très utile bien coupant
Igual a la descripción, muy bonito. Es pequeña pero se ven los detalles. La funda donde se guarda es de muy buena calidad. Lo recomiendo.
Todo perfecto. Un lujo de detalles. Bien Hecho, acabado y terminado.
The store is great. Very fast delivery. Good collection.
Great keychain, looks great and made quite discreet. Thank you to the store.
Awesome little knife. Pattern looks printed on, and isn't very noticeable.
Fast delivery. Recommend
I love him.