SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice quality. Recommended for buying:)
In the description to the product it is indicated that a comfortable temperature of 15 degrees, but in fact, a comfortable temperature is indicated 22 degrees. I can only use it in the spring. We'll see. And sent two right sleeping bags, the connection is not Maybe.
All ok. A bit cramped by 182/92, for the summer quite!
Fast delivery good quality
Summer sleeping bag. In moscow he arrived in 3,5 weeks.
Very compact sack, looks good quality, shipping in less than 3 weeks, recommended
I really liked the tent!
Light and warm enough.
Excellent
At first store canceled shipment, because they were out of current colour. Instead of that they didn't say anything or offer different colours. I was very disapointed, because of comunication. Luckily I saw that and I questioned about my order. Only after my questions seller started to do something and finaly almost 3 weeks after payment shipped my goods. Today I recieved it all with usefull gift. Sleeping bag looks good, with many information on it. One saus that comfort temperature is 20degrees, other 15.. Little confusing..
PRODUCT GREAT QUALITY
Came quickly. Quality is good all stitched, zippers work.
Ultralight sleeping bag. The hood is not as sewn on the long side of the blanket. Only summer. Quality at altitude.
Delivery to moscow region 12 days. The courier brought the parcel home. Sleeping bags liked. Light and compact. The best option for relaxing in warm weather. Two identical bags can be connected into one double bedroom. I am very pleased with the purchase.
Good quality. Qualitatively stitched. The size corresponds. I recommend. Compact size
A lightweight and pretty sleeping bag that covers little space. He arrived in Istanbul quite quickly, I recommend.
Amazing quality, delivery fast, sending too, all advice! Real weight in the bag 719 grams.
Sleeping Bag came to for 23 days. The first quality. Need To check
.
Everything is fine
Moscow less than a month. Description. Envelope thin, light, compact, Without Hood, fully open the blanket. We have to check in the campaign.
دافية ماتوقعتها SiC explicitly
super ok sleeping bag. very slim. good delivery. thx store
All good!
The quality is excellent! The sleeping bag the company serves faithfully for 4 years. Product description. Delivered quickly. Seller recommend.