SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The backpack is really good, especially for such a price. quite roomy and high-quality. delivery is fast.
the store shipped the backpack in 10 days to Holland . I recommend the store
Very well built, good material and fine details, so resistant... recommended
super
quick delivery very pleased
A great quality backpack. THE material is very good, you feel that have quality. Zippers are average quality, believe that will not give problem so easily. Just be careful. Quite fit clothes, but use for college TBM, it can be more skinny adjusting in the side.
Backpack cool, threads do not stick out, fast delivery. thank you!!!!
Superfast delivery..perfect ..
Very good. Size also good. Faster than expected shipping thank you.
Backpack appears to have good stuff is pretty tough. Really have 45L, bought thinking would be smaller. I Am quite satisfied. Recommend the store. Will buy again from this store.
Super nice tidy bag, very sturdy. Good nice looking bath, feels very sturdy. Fits all you CrossFit gear (metcons + lifters)
Koroch, what can be said about this backpack: 1. delivery is super fast, i did not even expect it. 2. the backpack was packed in a postal package and in another package. 3. adic-acid smell of either paint, or warehouse, or paint with warehouse. In general, weathered quite quickly. 4. in some places stick out thread, which i think is not fatal. 5. unrealistically roomy. 6. the molle system itself has been performed very well (in appearance, in fact it has not yet been able to test). About the accessories-with a kind of flimsy, but in fact not bad. 7. seams are smooth, quality, zippers and locks are good. 8. large number of pockets. 9. straps are not quite comfortable, but it may be with unaccustomed. 10. the backpack looks huge, but you can pull it down. Result: took a backpack for the city, was satisfied. For its price category, this backpack is fire. I recommend the store, as in fact, and the product.
The quality is excellent, very satisfied with the goods.
The backpack is very high quality, came for a month, is perfect for hiking (a lot of space), you can pull it off, make less to walk around the city. Very strongly groin factory, after washing the smell is not present. Thank you store!
Excellent quality backpack. Exactly what I expected and matches the description of product. Arrived in less than a month. THE store was kind enough to send Brasil flag, even without the asked. Thank You.
THE backpack is spectacular, enjoyed. THE store still put the flag of Brazil. Very cool! Congratulations Recommend and guarantee the backpack is excellent.
Backpack very good, great store, arrived in my home with 18 days.
Very good quality. very generous size. very good terminations
The bag is very spacious. It is big enough to carry a laptop, and has lots of pockets. Good quality for the price. The store shipped it fast, it took less than 10 days for me to get it. The only minus is that, opening the bag for the first time, there is a smell of chemicals. Hope it would fade out as time goes by.
Very cool backpack, corresponds to the description. A large, roomy, very many regulating straps, fairly smooth tailoring, the flag sticker was included. There are only 2 minuses, in some places threads stick out and the material from which the bottom is made very quickly exterminated. The parcel was delivered to the lipetsk region in 8 days!!! In general, i was satisfied with the purchase, despite the small flaws.
Rgzak quality, volume, corresponds to the description. The chip is that it is pulled by belts and runs away not using the volume, compact, a little confused that a lot of straps hang out. It was 20 days in hmao. The store on the letters otayets, the flag of the russian federation put on request. Packed qualitatively
And it came very fast, very cute and spacious, impeccable sewing i recommend
Good product with great quality, 3 weeks to arrive
Arrived for 12 days with two flags very satisfied quality excellent recommend took for fishing thanks to the store i will order more
Very good quality product and very attentive store. A 10