SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, everything is super!
Good quality, fast delivery.
Came well packed. Delivery is fast. The color that ordered.
The quality is good, the size is normal for my height 176 cm. By volume large. I'm happy
Great backpack.
Delivery is fast.
Good finish and the material is good and it arrives before the time. I recommend the store
Order just arrived, first impressions, good quality materials, well designed and put together, size as expected, straps are adequately padded for the pack type and intended application, shoulder straps are long enough and I'm 1.8m tall and 110kg, as this is designed as an assault pack/daysack the side straps are intended to be used as compression straps, not cargo accessory straps and are adequately long enough for this when the pack is full. The pack has one very minor issue. The velcro tab inside the pack that holds the separator panel closed has been stitched on the wrong way round so does not stick to its other half. This is probably just a one-off error on the production line and was an easy five-minute fix with a needle and thread. Overall on first impressions, it's worth the five stars in my opinion and I would order it again if I needed another pack of this type. Time will tell and I will leave an update after some proper use.
Whole, seams, neat material is normal :) after a month of operation will be much clearer
Received the goods. Corresponds to the claimed. Roomy. Lots of pockets. Happy. I recommend
Thank you, everything as indicated, quality is good, delivery 2 weeks
Good product. Robust and good quality.
Everything is cool, thanks to the store)
Backpack is very large with a lot of interior space, multiple support straps and a Doble front side zippered pockets (pocket on pocket ). It also features two side pockets to fit things like water bottles etc.. The backpack is made of a strong military grade type Cordura material and has webbing the attach more military accessories. Shoulder straps and back of pack are padded for comfort. Also features two velcro to place moral patches. I'm very happy with the product.
In stavropol a year about three weeks, delivered sdek, the courier delivered to the door on the appointed day, first calling. The backpack is decent, it looks durable, the seams are even "nozzles" do not hang, lightning. Good, durable, all fasteners are good. By volume: the loose two-bedroom blanket was spacious (sintynova). In general, i recommend.
Funny. Many offices. Delivery to the apartment. There is not a strong smell.
Quality pleased! Happy!
Delivery 25 days from payment. The courier brought home. The backpack for me is normal, the son said if in the army or at war it will go. Recommend to buy
Have already earlier 1 ordered fast shipping goood quality
Good quality/price ratio. Capacity is smaller
The backpack is perfect, quality price is very good. It's what taba is looking for, all perfect, i recommend
Bag looks good, haven't started using yet. Update soon.
Promptly, with home delivery
Good description. Excellent quality for its price. There is a small smell, but quickly disappeared. There are overreflective elements. Delivered by the courier of the company sdek at a convenient time!!!
He arrived very soon. Good quality product. Thanks store