SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is excellent, the product was immediately sent, i recommend the product and the product.
Everything is fine! The goods are good, packed decently. I recommend! And the result depends on the hands. It is difficult to say whether it will be glued or not)
All is ok. Quality is good. Nice color. Later check it on water. If you wish i can review you fishing goods. xie xie
Order received, ordered 18. 01.19. Received 02.03.19, the color is not bright in the photo is bright. hooks are sharp, the track was tracked only in the sender's country, but as the store came to the post office sent an email. i used to fish with mandulas, i think these will not let you down either. the seller many thanks for the promptness i was closer to may only waiting.
Hello! Everything is OK ! Thank you very much for your gift!
Tees like normal two kinds of dark and white like sharp one was crooked. So the bait is normal, one but, one of the packages was very dirty inside with a footprint of something and a hole. So the store should improve the quality of the packaging of the goods and take it more responsibly, because. You can not buy such a product for a gift.
Externally, the quality is not bad, earlier on this did not catch. If i catch anything, i'll add it!
Shipping fast and as four size is smaller than as finger with bold or so
The product is very cool and I am so happy, I will try it and leave an extra response, I would recommend it
Hello everyone!!! Who wants to buy and still thinks take without any problems. The quality is excellent hooks sharp most then on the perch, pike, perch. And plus the producer put bonuses, very nice thank you. Recommended producer 5 +++!