SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality
All Super
The goods arrived very fast to Estonia. The product is as described and good quality. the price and quality is excellent. Thanks to the manufacturer.
As describe product.
Bought as a gift for my husband, who constantly spends his holidays in hacks and mountains. In the winter campaign he showed himself perfectly. Husband is satisfied with the quality, weight, size.
Amazing! 6 days from my order to my mailbox! Good store.
Excellent Product
super !!! Thank you store And recomend this shop, very fast delivery.
I liked it quite a lot, it is very comfortable and resistant. Fast shipping and well packed. I recommend it to everyone.
The mattress is excellent, I did not test it in the field, but it is convenient to just lie down. Unlike the foams, which are quite fine, the inflatable one is adapted to the Anthropometry of the back.
Fast shipping. Packaging OK. I slept 5 nights on the mattress to test it. It kept the air inside without loosing any pressure. Easy and quick to inflate, and becomes firm quickly. I believe even a child could inflate it. Pillow inflates separately Wich is great for different situations. (I use it with an additional 1cm foam mattress on top of it for optimal comfort) I am very happy with this purchase. Keep in mind it is thin, and that it would be better if combined with a second surface for comfort. I would recommend it.
The rug came in 9 days to Omsk. The packaging is not damaged. The mat itself is at first glance of good quality. It is not hard to pump with my mouth, my weight 98 kg lying holds well to the floor does not compromise, sitting slurps. From the advantages, a separate valve on the pillow and the size of the pillow itself is decent, you do not have to put something in addition.
thanks store
Great inflatable mat. Satisfied with the quality. Very comfortable to use, feel good, compact to assemble, takes up little space, inflates quickly. When inflated, when I lie on it evenly with my whole body (my weight is 97 kg), the mat does not bend to the ground anywhere and does not touch. Order trail 11.11.2022, the goods arrived in Minsk on 17.12.2022. Ordered two rugs at once, put a bag of gas on the rug as a gift, very nice for a gift). I recommend this store!
I take the 5th already. Before that I took both myself and my friends. Use both children and women and men 140 kg each, more than one season-Super rugs. At + 3 and below, it is better to put foam.
great mattress well made and light. pillow especially comfortable. shipping to NZ especially fast
Amazing!!
Sleeping is much more convenient than on a tourist mat (today I tried in the house), and the place takes up little.
It is quick to inflate even using your mouth, super, I recommend
The lightweight cushion is a bit hard
The goods are quality. Sleeping on it is convenient.
Cool mattress, comfortable. Everything came on time
Nice mattress. Inflates quickly. The weight is normal. Delivery is fast.
Met expectations! Inflates and blows quickly. Lying on the back to the ground does not get. If you lie on your side then in places gets. Very compact in a folded form.
Super fast delivery, first impressions are only positive.