SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very precisely there is no difference as in the photo
Genuine super satisfied size also good for groteremaat I have 48. Quality top reasonable fast delivery
Very good leather smell very cool luggage
Very2 Recommended for this simple bag....the leather soft and good quality...i like...tank you so much
Very quickly delivered. Qualitatively, stylishly and all the seams are stitched well.
Leather material like the bag that is less than shipping E -EMS weeks jams
The tracker was tracked. It came quickly. Quality is satisfied.
Peter came very quickly in 8 days. Everything came in a bag with a puffy. The bag is stylish. Sewn neatly, zippers all work well. Made of genuine leather. Only the size personally seemed not very successful to me-the phone in the case of 6,2 inches is placed only in a large compartment, as well as a purse with rights. But again, the bag is very effective and looks much more expensive than its cost! Thank you to the store, whom i can safely recommend to everyone as a good partner!
Thank you for the fast delivery. I recommend the store. Stitched well. On the size of the spouse xl with an increase of 180, sat well on the shoulder. Thank you
Lovely bag. The compartment for the phone does not interfere with the iphone 7, well, whatever) i will use a pocket for cards or what else. 5ka, i think it will fit. Leather, color stitching
very nice quality item, very usable,
Fast delivery no!!! When placing an order, i chose delivery from russia and the choice of color was not. Zach was supposed to come before may 1. In fact, the order was sent from china and of course did not come in time.
Nice quality, nice colors. Large enough for phone, wallet, keys etc. The clamp is plastic, but it looks sturdy enough. Would recommend.
There are no questions about quality and delivery, but! Bag with a letter of soul. The worker is really only the middle compartment: the passport is only included in it, the phone is redmi 5 only in the middle compartment, the wallet too. I took to replace the purse, but the size is too small. Phone, passport, keys and can cards crumble.
Looks good, to the touch-soft, stitched well, the smell is present. Now it is necessary to fill as much as possible :))
The goods came quickly. Warehouse in russia. Quality is excellent! I recommend. Nice bonus keychain.
All right. Very cool, soft. I ordered it as a gift. Packed oche delivery to nizhegor. obl. one week. Fastest purchase. Thank you!
Excellent quality is 100% recommended, even it would be better with metal closure and not plastic closure for durability
The bag came with a marriage, kosobokaya. Quality so-so, the skin is rough. Not roomy. Opened a dispute, asked for a discount, approved. Delivery is fast.
Beautiful bag. Nice leather, nice color. A lot of space. Exactly what I needed for my wallet, keys and phone. Only one thing. Ziiper on wallet pocket is smaller then pocket and its hard to give there my wallet. So it's not easy to put it in and out. But its OK My wallet is 11x9x4 cm dimensions.
Fully corresponds to the description. The quality is excellent. Thanks to the store for consulting when choosing!!!
Best store, ever!!! Great seller. After making the order, the seller, in an hour sent the parcel. Well done, very sociable. Thank you for the gifts!!!!
The goods received on time. Everything is perfectly packed. Handbag class, what i need. Seller credit. Thank you very much.
About two weeks in krasnodar. The quality of the normal thread on the seams stick out even. The store sent immediately.
The parcel was received in a week, delivered the courier from iml. In general, the impressions are positive, the skin is natural, there is almost no smell, small jambs are present, but do not spoil the picture. Handbag looks expensive, if you like things under the old style, as now say vintage, will like exactly.