SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is good. Delivery is fast. I recommend
Sewn well, many pockets, not sure the skin or not, soft to touch
Good item.
I'm satisfied with the description corresponds to the store well sent quickly
The bag is good, with the smell of real leather .. But the smartphone, even small, does not be able to squeeze in the first two compartments. Only in the largest.
Thank you store-everything is fast and high quality!!
The goods correspond. Quality is not bad. Size corresponds. Delivery fast
Quality is good! Delivery is fast
It came in the original packaging. With quality is not mistaken. Maybe it looks rough, but natural leather. In general, the handbag is soft, roomy, everything is very convenient and compact. Took exclusively for travel to put rights, wallet, phone, etc. The description fully corresponds. No smells. Buy it, you will not regret it. In stores is much more expensive.
All as in the description. Very good bag, quality is very good! Recommend product!
Quality terrific Recommended Recommended
Shipping record fast. Two weeks to krasnoyarsk territory from china. Everything corresponds to the description. Smells like leather, quality seams. Pleasant to the touch skin, soft, the color that i ordered. The belt is long, shortened completely, suitable for a very full figure. The phone is 5 inches, hardly fits in the outer, long corman. In the big corman you can put any phone. In the big corman there is still internal, also with a zipper, exactly the passport is placed. In general, everything as you wanted. I recommend.
Excellent pu leather bag, fast shipping with tracking. the size was slightly smaller than i imagined, but i'm happy with the purchase. 5 +++++
Product as promised, actually quality better than expected. Fast dellivery!
I saw that the big compartment is only one, so everything is fine
Came on time. quality is excellent. good skin. I recommend.
The store is very sociable, helped to solve different issues. The goods were tracked.
Really perfect, even better than mentioned. Thank you.
Excellent quality, without threads and other things. Not the first bag from this store. I advise
It’s a cute little belt bag! The quality is similar to what you would find in fast fashion stores like Forever 21, but the design of the bag is more timeless. Shipping was very prompt. I would purchase this again.
18.06 ordered, 15.07 came kazakhstan petropavlovsk. The bag looks great! I doubt about the skin... Let's see how it will be worn
Delivery was fast. The track was fully tracked. The quality of the bag is good. The smell is very pungent. There are a lot of pockets. Specially ordered for the summer. The skin is soft, the locks all work. I advise you to take.
Exactly as pictured. Packaging fine. Quite large so enough room for everything. Leather seems to look real. Has a nice lining. No complaints. Will see after I use it for a while.
The bag is cool and quite roomy! Looks good! Delivered by courier home.
Fastest delivery which was 7 days before zaporozhye