SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The bag is really cool! Genuine leather, all seams are smooth. Ordered delivery from russia, reached in 6 days, delivered the courier to the apartment. Seller respect and many thanks!!! I highly recommend to buy.
I bought a bag for my husband as a gift. For me, the bag is super, i'm sure that he will like it. There is a smell, but it will fade. Seller many thanks for the affordable price and good quality.
The goods were neatly packed upon receipt. Delivered almost on time. The skin is soft in both handbags. The seams are smooth, everything is neatly stitched and smells like leather. Handbags really liked.
Beautiful bag, quality is good, locks are all working, delivery month, i recommend, thanks to the store.
Delivery to mo 3 weeks! Handbag without threads, creases and chemical smell, not heavy, smells of leather, quality accessories, compartments are enough, roomy, the husband is happy! Thank you very much to the store!
Super bag! Very similar to natural skin! It seems that it is, i do not understand much. Delivery fire! Courier free shipping only 2 days to peter! I'm shocked! Thanks to the store and aliexpress) and for the gift pen too thank you!)
Kind of quite high-quality product: nothing sticks out, when you wear no extraneous sounds. Fast delivery 8 days to ryazan.
Sent quickly, the parcel came also quickly. Let's see how it will be worn
Super fast delivery, 11 days taking into account that sent not immediately, in connection with the holiday. Skin, yes, but some kind of firm. Lots of pockets. My husband liked it.
Today i received the parcel, very satisfied with the purchase, everything is qualitatively stitched, the skin, the smell of the other except the skin does not have, live looks much steeper and richer than in the photo, many departments, not small and not huge, i would say the average well, i wanted to myself. Of the minus that in two places there are small defects in the form of rubbing well, it did not upset me much, it can be transported or in the warehouse formed, it was packed well, in general order will not regret, store respect, seller recommend...!!!
Delivery to st. petersburg from the date of departure-10 days. Track tracking. Thank you!
The bag is excellent, genuine leather, the store is conscientious, easy to contact, not the first time i buy from it, there were small defects, maybe during transportation, do not know, part of the money returned. Thanks to him, you can work with him.
Ordered 01.04.19. For 1486,88 ₽ (this is with discount coupon in 200₽). Received in volgograd, at the post office (by tracking) 16.04.19. The first time such fast delivery in 15 days (from other stores have not yet reached the goods ordered 23.01.19.). I do not understand the skin, but it looks like the skin, i like it! As it will be worn, i will try to describe it in an additional response, if it is of course not deleted. With the seller communicated before the purchase, i wanted a discount (for the sake of fun, out of curiosity), but the seller did not reduce a penny.
I ordered 28.03. The parcel was delivered 13.04. Quality goods. Smells like skin. The volume is small-5 cm as stated. Threads do not stick out! Thank you for the efficiency and quality
Good bag, leather quality. Delivery to kirov 10 days.
Came very quickly, chose delivery from russia, looks not bad, just not the skin, there is a small smell, as a gift put a pen, let's see how much passes.
Ordered 26.03.2019 took 03.04.2019 to altai territory. Ordered from russia, not from china. Asked the store for a discount and he made. Paid 1680r. Excellent seller and goods!!!!
Duzha schvidka delivery to lviv for 17 days, the store once sent the goods. Bag on top of the neck and yakisno is sewn. In us for this is not a burden of knowledge. Uncle!!!
A good roomy leather handbag, thanks to the store. I recommend.
The bag came very quickly 1.5 weeks before engels! The smell of leather is very nice, the bag class is a lot of pockets. Leather thick locks metal! Seller thanks for the gift in the form of pills
Like leather, the appearance is excellent, as in the description. Delivery was 25 days from china to barnaul. The main goal was a pen, but to it put also a leather bag bonus))) i'm happy!!!
The bag is just great. Do not be afraid to order from this store 100% excellent seller. The order processed quickly and also sent it. As a gift pen. The order came in 15 days. The bag has a small smell but i think it will fade, but it is packed just remarkably in good form not crumpled. In short, the seller 5 of 5 handsome.
Super bag! Genuine leather, many compartments and pockets. Item shipped by store quickly, arrived in 2 weeks. Track tracked. Thanks to the seller for the excellent goods
The bag came pretty quickly, the quality is excellent, very similar to the skin, i'm happy. in the bag there was a present thank you.
Cool stylish bag, really leather. And a pen as a gift. In short satisfied!