SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Bag leather, the order came quickly, like it!!!
The order came quickly. I like the quality. Really leather bag. For such price is excellent. Similar in ordinary stores several times more expensive. The order is satisfied. Thanks to the store.
I like everything in this bag
I really like the bag, I recommend you to buy.
Well, in general, I'm happy! Sent quickly, went relatively short, the order was tracked. Smells of leather, sewn qualitatively. There are many pockets inside. A couple of beer cans should fit in.
Great bag. Received fast after the order. :)
Quality is decent. Delivery is fast. The skin is 100%, thick, I hope for a long time. I recommend you.
Came quickly, looks great, most likely skin. Recommend store
The bag is of good quality, smells of leather, looks the same leather. Inside is very dignified. Looks like in the photo.
The parcel arrived very quickly, the quality is good, the store is reliable! Recommend!!!
It came very quickly, the bag is quality, many compartments inside, which is very pleasing. I advise the store.
Good, quality bag, thank you! Delivery to msk is quite fast.
I ordered my husband for a gift, a bag worthy! It doesn't look cheap. A bunch of pockets. The belt is a rag, but it's not bad.... Let's see in the case, but so far everything is not bad! Yes, delivery from russia week.
The order came quickly, the bag is kind of made of leather. Let's see how to wear. The order was satisfied.
The bag came pretty quickly, for a week. The photo on the store's website corresponds to the original. The quality is excellent, the skin is good, good. The seams are even, the lining is made of good material, zippers are made of metal, tight not thin strap. I recommend the seller and the product. I'm happy with the purchase. Thank you!
Bag norms leather genuine shipping fast your money is worth
Unexpectedly fast delivery. normal bag for this money.
July 02 made an order-july 06 delivered by courier home. Moscow. Leather-super quality!!!
Many offices, the smell is not disgusting, the touch is pleasant shorter for such money will go.
Came quickly, for 2 and a half weeks, the quality is excellent, stitched well, 2 pockets outside, 3 departments inside (1 with riveting), plus 2 pockets open, and one with lock, in general, men what they need
Baby, bag fire! I am very pleased with the purchase, thanks to the store! The quality is super, the skin is soft very neatly made. Thanks for the speed of sending. It's nice to deal with this. Seller recommend.
Three days delivery, to the apartment. For a gift worthy, the price-quality is super. Packed as if by mail of russia goes. The photo only packing do not give more pictures
The bag really liked, the quality is good. there is a small smell, but not strong. You can order.
I really liked the bag. The quality at the height, the seams are clearly stitched, the reinforcement on the strap is visually visible, the locks are metal and smoothly work, the leather is natural, a lot of large size cows, the lining is not bad time will show. Delivery from moscow for a week to chuvashia. Its money is definitely worth it. The store as a gift put the pen in the form of a pill capsule.
The quality is very good, corresponds to the description. I recommend the store! The parcel was tracked all the way. Delivered quickly.