SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality, I already premiered it and the result is great. You have to wash it with fresh water after every use in the sea.
Excellent bag, though in the case has not yet checked, but I think it will not fail. I bought the oxygen pump, now the fish will not die 100% :).
Goods received, delivery is very fast. Respect to the store.
For that price it's ok. Put water in and there is no leaks...
Should not fill the water to the top else during bad road water will come out
All perfect good quality.
Bag - Super!!! Sewn soundly, immediately checked for tightness, no claims, the handles hold the weight. exactly the same in the store
Well received
Good bucket.
Nice bag :) for a fry in a warm time or caught fish from the boat will go. Delivered very quickly
Good dense bag. Wall thickness 0.8mm. The seams are even. Delivery to Moscow 10 days
On May 22 I made an order, on June 21, the parcel came to the Post Office. Due to a failure at customs, the parcel could not leave China for a long time. And in Russia, SPB Kolpino reached in a week. Came in a general package with the rest of my orders. Track number was fully tracked. The store sent the goods quickly, packed well. Good quality bag. They checked at home-it does not leak. The seller and I recommend it. After testing on fishing, I will write an additional review. To the seller Thank you very much and I wish him success in his work.
Quality good water does not pass but the zippers could be stronger to sell thanks for the fast delivery suspended to straighten
Thank you. Good. It's not running. Baby is happy as an elephant
All norms! Goods received, whole! Good store! It took a long time, carotene was! I'll use it!
It's super! Delivery to Moscow in 20 days, the quality is excellent!
Good store. Sent the goods quickly. Checked the bag by pouring the water. Everything is cool, does not pass and convenient to carry water. The parcel was assigned another track at the border. Delivery to Kazakhstan just over a month. Good-giving
The goods came fast. The quality is excellent. The description is consistent. Thank you very much to the store.
Pretty good material for the price you have. Zippers could be plastic instead of metal to hold more against rust.
Bag super-I recommend everyone, does not flow, the material is good, sewn qualitatively and apparently vulcanized.
Not leaking! For the fishes the most it! I recommend.
good item
Quick. Qualitatively. I recommend.
Product is good.
Fast delivery