SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality, I ordered more, thank you!
came relatively quickly, it seems to be normal
Everything is fine, came in 8 days, everything is as in the description.
Good cover
mesh Super !!! in two layers!!! high quality and whole 10m !!! Super for this price !!!
Cover is strong. It seems normal. Color is the same as description
Size match what I ordered
I´m satisfied. Very fast delivery.
The quality of the goods is excellent, I bought a shading from the sun to the blueberry.
matches the description. the store is super.
Good quality cover
Сетка пришла в Москву очень быстро - за неделю. Она просвечивает намного больше чем мы ожидали. Хорошо не купили сразу 15, а взяли лишь 2 на пробу.
Sent in almost a week, did not expect such fast delivery, the goods are cool, thank you to the store
No shipping problem. The dimensions are good, the color is perfect, that's exactly what I wanted. Remains the very average quality, the seams are a little random and the net is made from several bands assembled with twine knotted... I doubt a little the durability of the product, it seems to me light to stand being outside for a long time. Well, it's not too expensive, we'll see...
The grid is good, I'm happy. Came quickly
Got today, the grid is whole, worthy. On the gazebo fit perfectly.
Dear buyers. The grid can be taken only on the existing fence or roof. Independently, the grid can only be in winless areas in the forest. The price of the goods is overstated.
When buying, please note. This is not our Soviet grid, but stupid on the thread glued Chinese plastic tarpaulin, which we cover all sorts of things. Quality do not wait, will burn quickly. Also the wrong color came.
You can say it instantly! It seems durable, for such money I was happy with the purchase I took 2 to 10.
Hello, I received the goods, which is completely inconsistent with the description of size and quality, a solid marriage. I ask you to make a refund.
I received the order, came before the declared time, thank you very much. the goods are normal, I bought it for the greenhouse. I will still buy it.
The order was quickly sent and quickly delivered. The sizes correspond to the stated.
Thanks
Quickly delivered. Corresponds to the description
Grid of norms. For the cottage will go :)