SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://etobillion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
good quality bag :)
I took a large size, excellent quality, Nintendo switch and other fit without problems
I already had a gray one and now I buy it in blue. Very comfortable and good quality.
It arrived very fast in Chile. It's nice
Arrived fast, used for a week and is very good
Did not think it was so spectacular, ie A super compact and meets the requirements as size, excellent quality, super indicate, I am very satisfied.
It's great, the material is very good quality the reasonable price it came to France fast, thank you very much for the store.
It came earlier than was planned for 9 days. Seams are OK
The goods are delivered without damage at the specified time, the quality of the material is good, all the accessories are fixed.
Backpack is good, quite roomy, in general the bag is good and hold well.
The bag is of excellent quality, very roomy and large. The store sent in time, came quickly.
excelente como na descrição do produto,envio rápido.
Beautiful, quality excellent, big and strong Top store blisteringly fast delivery. Advice both seller and product
Very good. Great finish. Has several magazines. Well packed.
Delivery 18 days to Chelyabinsk, came on Mail, the goods were tracked, the bag is satisfied. USB works, the seams are even, there is not a big smell, the size ordered a width of 12 cm.
Fire bag! For a long time I did not get anything so high quality with Ali! Yes, and clearly-factory China. This brand is also there on wildberries, but the price of a minimum on piglet is more expensive (I bought for 1400₽ with kopecks). Delivery is very fast-11 days to Irkutsk. On moisture protection did not check. Tomorrow the rain is promised-I'll check). In general, I recommend 100%!!! The sizes are different-I have the biggest-38 cm in height (measured with roulette-inside and there is). Thank you to the store and more customers. So will it be if the price and quality will keep at the same level!
The bag is cool, the size was right. Ordered 27.05. Came 03.06. Recommend. I did not communicate with the store.
Looks good, moisture 2 liter bottle quasi :)
Good product with good quality materials. Good value for money.
Delivery pleases! Quality is normal! Locks work, very high quality accessories.
Goods first class, fast shipping
Very good bag, it is wide inside and has zipper to keep wallet, very happy, I recommend the store.
This bag is really great, lots of storage.
At first glance-a good bag.
Took the bag, went almost a month!! But this is not the fault of the Chinese but of our validating post of Russia. The bag is very impressed, let's see how it will be in the sock, took as a cake for work to take