SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At first sight made from decent material and odorless. Good experience with store, can recommend them. Rubber of snorkel looks very decent from, and odorless!
The quality of masks is good, the seals are very soft. But the mask is quite heavy. Visually all the whole, the smell is absent.
Masks are quite qualitatively made. Included: mask, tube, earplugs, 1 valve, 1 sealing elastic band and mount for action camera. I ordered two pieces, 1 with a small size for my wife, 1 with a large size for myself. Everything came up, checked in the bathroom, everything is fine, water does not go in. Of course the main test will be at sea.
The store sent the order quickly enough. I bought the size s-m for children 11 years, 9 years-like norms.
Description corresponds to the quality of a good store I recommend, I order not the first time.
Recommend store
The mask is quite qualitatively made. I haven't actually tried it yet.
Everything came well packed, and the most important thing is to check in the water until I could, waiting for the summer. Recommend store.
Everything corresponds to the description of the store. Came whole, in the set a storage bag and a fastener for an action camera. The size is universal, it will go to the big head and smaller.
Tthe goods are packed well, in the water has not yet tried. Complete with a mask there is a cover, a camera holder, earplugs and several replaceable gaskets. I bought 2 masks.
The mask is excellent, packed remarkably. As in the description. Thank you!
Super fast shipping! Everything is fine. There is no smell. The size fits everyone: brutal men and gentle ladies.
It's okay and fast. Packed well. I recommend you.
Delivery in time. Looks good. We try the sea in a month
Item is as described. It comes with all the parts shown. Earplugs and replacement silicone included. The mask I ordered fits perfectly, I followed the sizing instructions recommended by the store. The view inside is clear and definitely good for swimming, but I have not tested the equipment yet. Overall, very happy with the purchase.
Perfectly seal very good product very well packed and fast shipping
Great mask! Well packed, all in perfect condition. No smell. Thank you very much to the store. I'll order another one from him.
Mask meets expectations
The mask is good, as stated on the site. Size took l/xl, my height is 168 cm, weight is 60 kg. Less definitely I do not advise taking. Thanks to the store. The order was received. I like the quality.
The packaging is excellent. Quality is good. It remains to check in the case.