SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The goods received, the quality is cool! Corresponds to the description! Delivery was not long.
In general, a cool backpack. Large, quite high-quality, roomy. I'm very happy with the purchase, but i shoot the star for the smell! It does not smell nice and the smell itself does not leave. Smells like rubber or plastic. Chemical smell. And about the color. The color is not exactly as in the photo. In the photo it is white, in reality it is light green.
Everything is super. I did not understand the sewn to the sidewall the faithful pocket that closes the briefcase,
A good backpack and roomy, it seemed not very big, but when i moved things from a large bag to a backpack, then the bag itself, and still there is room. In short, everything is cool, i do not know how much is enough but the impression is good, tried on filled, very comfortable and made qualitatively. The smell of course is present, but this norm i think will fade and most importantly it is necessary to take it to the sewing workshop and put rivets on the shoulder straps in the attachment places that would not tear the seams from the load, i do this all the time with big bags for reliability and so far everything is ok.
In minsk came quickly the quality is good, stitched is not bad. On the inside, everything is rubberized. In general, i'm davolen, i advise the producer.
Thank you, you are great backpack really liked, delivered quickly, everything is super!!!!
Great product especially for the low price
The backpack arrived very quickly, all as in the description, a huge tourist backpack! Of the minuses is the smell of the chinese factory, the quality for 1400 rubles justifies itself, put five stars as the store is satisfied, delivery too, delivered straight to the door, all cool seller recommend!
Everything is very good quality. All as in the description. Shipping 2 weeks
Backpack fire, for fishing or hike. Fabric and lining is normal. Seller recommend. Daughter vlasite (12) years old, (150) cm.
It came quickly. No problem. I advise the store. Excellent thing and for such money is quite high quality
Good backpack, capacity is good. it came in two weeks.
A good roomy backpack! The only smell, but i think to fade with time! I recommend
Backpack fire. In the store about 5 k. I recommend. Very.
I arrived for two weeks. i smell chinese factory and oilcloth, the seams look good, the volume is awesome. For one and a half a great backpack: all my fishing stuff will come in and there will remain. Initially assigned an incomprehensible tracker, contacted the sold and received the correct, the store responded quickly, courteously. i advise both the seller and the backpack
Prishol quickly enough. bastroe nothing came. i advise the store. Everything is as in the description. i do not know the quality, i did not experience it.
Was not stitched pocket, but in general everything is fine
For its price, it meets. But it lacks back reinforcement or better quality or thicker materials, which doesn't make it right to carry weight. Right for large volumes, but if you're really going to charge it, better to choose something more expensive and with better is materials. This same store has them. It has a very strong and unpleasant smell of plastic, which takes days to disappear.
Chic backpack. So huge! I go on business trips, for this and took, so as not to carry 2-3 bags, but one!
Great backpack. For such a price the result is magnificent.
Everything is fine! Item received 20 days after order. Quality is good, in responsible places (straps, etc.) the seams are reinforced. The volume, of course, is not 100, but 70 liters (plus about 10 add pockets), but it was clear in advance from the store's specified sizes-they correspond to reality. In general, the purchase is satisfied.
I arrive fast, large size, excellent purchase, thanks to the store, i will return to purchase r
looks good. let's see how strong it will be.
For such a sum, nothing better in russia did not take with a coupon 1250r turned out. The quality is really good, the seams are factory, you can increase or reduce the backpack by zipper. One minus is the smell.
The product is beautiful but I was forced to install it has a lot of clutter point