SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etobillion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Worthy
good
Everything is fine!
The backpack came on time. To the touch, the fabric is dense, inside is a bag of non-slip with a valve. Lovers of sniffing-yes, it smells, but it does not frighten me personally, I do not eat it. Incapacity, I spat my suitcase, the straps are kept securely. I took as a replacement for a suitcase when travelling life, a jacket, a pair of padded pants, a pair of sweaters, 3 shirts, more pants, t-shirts, underwear, summer breeches, caps with a scarf and a summer jacket-everything climbs and the place remains. I am satisfied with the product completely and irrevocably.
Chic backpack. I recommend.
The backpack is definitely worth its money. Quality is good. Sending fast. Shipping too.
The goods came quickly
OK
Good backpack!!!
Bag quality satisfaction and I saw a lot of those years but Shipping now days soon grew four.
The Cabuk is very nice. Ptt cargo ucreti aldi 12 tl
Excellent backpack, roomy, durable, the only thing that the tapes need to be shed, they dissolve, and so everyone is happy. I sent my son on a hike, let's see what happens to the backpack, when he comes back) with the store did not communicate, the courier brought the goods.
The product corresponds to the description. Shipping 18 days!!!
Super, good quality backpack. Delivery to minsk is fast.
80l But can not carry wight for that much space. Weak as 20l backpack
Fast shipping, fast shipping. Quality is good.
Backpack class prodovets polite to all questions answered. rekamenduyu. i will order from him more that is necessary.
A good roomy backpack. Of the minuses, weak back support.
Same as describe, thanks, A+++
A little smells of chemistry but i hope that after washing the smell will disappear. The bag was more than i expected that even pleased.
Excellent backpack two layers water impermeable large volume can reduce the folding bottom came quickly
The item is just class, thank you very much!
Great material, amazing but not like the print size:/
All hood, let's see the case
Good backpack